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The Lufthansa City Centeralternative - a comparison

Lufthansa City Center is a provider for private and corporate travel with travel agency partners all over Germany. Customers can still call their travel agents to book their business travel. However, during the course of the last years, business travel management has changed decisevely. Instead of reaching out to travel agents, companies prefer handling their bookings on their own. Therefore, they need a platform that enables them to perform their entire travel management independently (including modifications and cancellations of business trips).
In order to meet these market requirements, Lufthansa City Center has created several online booking solutions.

We have created this comparison page to help you choose the best platform for your organization: Lufthansa City Center or sitback?

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FAQ - FREQUENTLY ASKED QUESTIONS

LCC is a provider for private and corporate travel with partners all over Germany.

Unfortunately, there is no information regarding LCC’s pricing. This may be because LCC offers several online booking tools which bear different costs. Furthermore, pricing models can vary between partner agencies.

If you have any further questions about Lufthansa City Center (LCC), please feel free to contact us!

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SITBACK and Lufthansa City Center in comparison

 sitbackLufthansa City Center
PricingThree pricing plans:
1. Startup - Completely free with no monthly commit- ments or trip fees!
2. Business - €14,99 Trip Fee
3. Business Pro - €24,99 Trip Fee
No information on pricing.
Support✅ Traveller Support not necessary! Live chat & email support for sitback platform✅ phone[1]
Contract terms✅ "Startup"- Plan without contract term; "Business" and "Enterprise" offer individual contract termsNo information published regarding minimum contract term.
Payment terms✅ Credit card and bank transfer
✅ credit card, collective invoices with subsequent bank transfer[2]
Time to get started✅ Start within one day after providing the company address and contact details of the company's representativeOnline booking tool Voya can be created within one day[3]
Set-up of alternative booking tools may take longer.
Travel policies and approval flows✅ Everything included✅ travel policies are implemented by LCC Account Managert[4]
Sustainability✅ Calculated CO₂ emissions are shown during the booking process and on every travel plan✅ LCC supports you gathering your CO₂-emissions and compensating these[5]
All-in-one platform✅ You can book, change and cancel your trips online all by yourselfModifications and cancellations are handled by LCC employees[6]
Duty of care ✅ Care dashboard incl. traveler tracking, Stay Safe alerts, and free of charge destination information✅ Dashboard reveals information on current locations of travelers[7]
User interface✅ English, for set-up in other languages please contact sitbackDepending on online booking tool

[1] Customer support

[2] See German information regarding payment

[3] See German information regarding implementation period of Voya

[4] Travel process

[5] Sustainability

[6] See German information regarding modifications and cancellations

[7] Travel information
Fore more details on Voya features regarding Duty of Care, please consider these German information.

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Which one is the better choice for you?

Lufthansa City Center (LCC)

or

sitback

Pricing

LCC has not published any details on pricing. For this information, you must reach out to their sales team. Please consider possible differences in pricing between booking tools (Voya, Onesto, Cytric) and travel agency partners.

sitback offers three different plans to choose from Startup, Business, and Business Pro. The Startup package is completely free and does not have any monthly or trip fees attached to it.

If you are traveling more often or need our premium functionalities, you can choose our Business plan. The plan also comes with no monthly commitment. You pay only if you travel!
If you prefer having the entire range of services included, then we recommend opting for the Business Pro plan. 😉

Booking Channels

With LCC you can book flights, hotel stays, rental cars and rail tickets. Please consider that booking functions may vary between online booking tools.

sitbacks offers you a uniform solution for all your hotel, flight, railway ticket and rental car bookings. Moreoever, sitback has direct interfaces to airlines (Lufthansa Group) and hotel booking platforms (ehotel).

Need more information? Have a look at our comparison E-booklet below! 📖

Booking Process

For modifications and cancellations of your bookings, LCC asks you to contact either customer support or your travel agency as contractor.[8]

After having registered in the sitback system, you can easily finalize your business trip in your shopping cart. 🛒

The all-in-one platform also enables you to perform modifications and cancellations completely on your own.
There is no need for any support! (Even though we have an amazingly good one 😉)

Support

You can contact LCC’s customer support at any time. Unfortunately, it is not said if their partner travel agencies also offer this service. [9]

sitback allows you to handle your entire travel management independently via our app and platform. If you have platform or tech questions just reach out via email or chat to the customer support, speaking English 🇬🇧 and German 🇩🇪.
If you prefer having someone on the phone 24/7 for your travelers, we advise you to subscribe to the Business Pro plan.

Payment Terms

LCC accepts credit card and bank transfer as payment methods. Your chosen travel agency can possibly have different payment terms.[10]

sitback also accepts credit card payments. As a Business Pro customer, you can also ask for collective invoices on a weekly or monthly basis with subsequent bank transfers.

WHAT ARE THE EXPERTS SAYING?

"When you are looking for advice, you seek out people who share your interests and deserve your trust. With Sitback.Travel you have come to the right place. A team of long-term industry experts who place their expertise in digitalizing the ‘travel world’ we live in. I’m happy to be part of the project working with this fantastic team."

Wim de Graeve
Wim de Graeve
Travel Technology Project Manager @ WDG Travel Technology

Travel Policies and Approvals

LCC Account Manager handles the implementation of your individual travel policies and approval flows. Whether you need to pay any extra charges for this service, is not mentioned.[11]

sitback keeps it simple for you: You can implement your individual travel policies and approval flows completely on your own. This service is completely free, regardless of your chosen plan. 

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Travel Policies and Approvals

LCC: Using Voya you can see the current location of your travelers. Difficulties in fulfilling your Duty of Care might appear when choosing a different partner.[12]

sitback wants you to enjoy your business travel.

This is why, you are provided with free information on your destination, including the latest news on COVID-19. This service is also available during your booking process.

Against a small extra charge, you can add Stay Safe Messages to your respective business trip in order to stay updated on short-term alterations and disruptions.

Stay Safe Notifications can be added against a small extra charge to your business trip. During your trip, you are constantly informed of short-term alterations and disruptions.

For expert support in emergency situations, please ask for the 24/7 support. This service is already included in <the Business Pro plan.

In order to completely fulfill your Duty of Care, you can use the Care Dashboard. There, you can easily see the current location of your travelers. This feature is also available in the mobile version of our App! 📱

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[8] See German information regarding modifications and cancellations

[9] Customer support

[10] See German information regarding payment

[11] Travel process

[12]  Travel information
Fore more details on Voya features regarding Duty of Care, please consider these German information.

Did you know?

There are even more platforms available on the market. 😉

We’ve created an overview E-Booklet to help you choose the right partner!

Sitback sales representative saying hey answering questions

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