The Egencia alternative - a comparison

Travel management has never been as complicated as it is these days. Owing to COVID-19, it is difficult to keep an overview of entry requirements, safety information, and the current service range.

Companies that handle travel management completely on their own, need current information and overviews as well as a wide range of offers.

We have created this comparison page to help you choose the best platform for your organization: Egencia or sitback?


Egencia is the b2b part of Expedia. Its goal is to reduce manual efforts in business travel management. According to their Wikipedia page, Egencia was started in 2005 as “Expedia Corporate Travel”

Unfortunately, Egencia does not mention any pricing details on its website. In order to get an individualized offer you must contact Egencia.

Egencia offers you multilingual customer support which takes care of your concerns on a 24/7 basis. Whether this service is charged extra, is not mentioned by Egencia.

If you have any further questions about Egencia, please feel free to contact us!


SITBACK and Egencia in comparison

PricingThree pricing plans:
1. Startup - Completely free with no monthly commit- ments or trip fees!
2. Business - €14,99 Trip Fee
3. Business Pro - €24,99 Trip Fee
No published information
Support✅ Traveller Support not necessary! Live chat & email support for sitback platform✅ Phone[1]
Contract terms✅ "Startup"- Plan without contract term; "Business" and "Enterprise" offer individual contract terms🟡 No published information
Payment terms✅ Credit card and bank transfer
✅ Credit card and digital payments are suggested for corporate customers[2]
Time to get started✅ Start within one day after providing the company address and contact details of the company's representative🟡 No published information.
Travel policies and approval flows✅ Everything included🟡 Travel guidelines can be defined and updated via app, there are no information on additional costs[3]
Sustainability✅ Calculated CO₂ emissions are shown during the booking process and on every travel plan✅ Permanent overview of CO₂ emissions available[4]
All-in-one platform✅ You can book, change and cancel your trips online all by yourself.✅ According to German website, modifications and cancellations can be handled with the tool[5]
Duty of care ✅ Care dashboard incl. traveler tracking, Stay Safe alerts, and free of charge destination information✅ For respective information, please visit the German version of the website.[6]
User interface✅ English, for set-up in other languages please contact sitback✅ English, German

Which one is the better choice for you?





Unfortunately, Egencia does not have any information on pricing. To get an individualized offer you must get in touch with the sales team.

sitback offers three different plans to choose from Startup, Business, and Business Pro. The Startup package is completely free and does not have any monthly or trip fees attached to it.

If you are traveling more often or need our premium functionalities, you can choose our Business plan. The plan also comes with no monthly commitment. You pay only if you travel!
If you prefer having the entire range of services included, then we recommend opting for the Business Pro plan. 😉

Booking Channels

Because of its connection with Expedia, Egencia offers you a broad selection for your bookings. You can choose between 500.000 hotels and 475 airlines.[7]

sitback also enables you to book these services. Moreover, you profit from direct interfaces to airlines (Lufthansa Group) and the hotel booking portal ehotel.

Need more information? Have a look at our comparison E-booklet below! 📖

Booking Process

Using Egencia‘s booking tool you can manage your bookings and perform modifications completely on your own. In case you need help, you can reach out to customer support.[8]

After having registered in the sitback system, you can easily finalize your business trip in your shopping cart. 🛒

The all-in-one platform also enables you to perform modifications and cancellations completely on your own.
There is no need for any support! (Even though we have an amazingly good one 😉)


Egencia offers you multilingual customer support which takes care of your concerns on a 24/7 basis. Whether this service is charged extra, is not mentioned by Egencia.[9]

sitback allows you to handle your entire travel management independently via our app and platform. If you have platform or tech questions just reach out via email or chat to the customer support, speaking English 🇬🇧 and German 🇩🇪.
If you prefer having someone on the phone 24/7 for your travelers, we advise you to subscribe to the Business Pro plan.

Payment methods

Egencia recommends business travelers to use credit cards 💳 or virtual payments.[10]

sitback keeps it simple: You can pay everything with a credit card💳 and receive the respective bills automatically.

Collective invoices on a weekly or monthly basis with subsequent bank transfers are also possible!


"When you are looking for advice, you seek out people who share your interests and deserve your trust. With Sitback.Travel you have come to the right place. A team of long-term industry experts who place their expertise in digitalizing the ‘travel world’ we live in. I’m happy to be part of the project working with this fantastic team."

Wim de Graeve
Wim de Graeve
Travel Technology Project Manager @ WDG Travel Technology

Travel Policies and Approvals

Egencia’s Travel Advisor is in charge for implementing your travel policies and approvals. There is no information left if this service is subject to additional charges.[11]

At sitback each company can choose between standard travel policies and approval processes and individual adjustments according to your internal specifications.


Duty of Care

Egencia Travel Advisor keeps you updated on recent developments in the destinations your employees are currently staying at.[12]

sitback wants you to enjoy your business travel.

This is why, you are provided with free information on your destination, including the latest news on COVID-19. This service is also available during your booking process.

Against a small extra charge, you can add Stay Safe Messages to your respective business trip in order to stay updated on short-term alterations and disruptions.

Stay Safe Notifications can be added against a small extra charge to your business trip. During your trip, you are constantly informed of short-term alterations and disruptions.

For expert support in emergency situations, please ask for the 24/7 support. This service is already included in <the Business Pro plan.

In order to completely fulfill your Duty of Care, you can use the Care Dashboard. There, you can easily see the current location of your travelers. This feature is also available in the mobile version of our App! 📱


[7] See Travel management

[8] See Help center

[9] See Customer service

[10] See business travel payments

[11] See Business travel policy compliance

[12] See Traveler safety

This comparison was last updated on 28.07.2021.

Did you know?

There are even more platforms available on the market. 😉

We’ve created an overview E-Booklet to help you choose the right partner!

Sitback sales representative saying hey answering questions

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