Is AMEX GBT the best choice for your SME?

AMEX Global Business Travel is one of the world’s largest providers of corporate travel management. Purchasing KDS NEO, AMEX GBT has reacted to a continuing trend: Companies want to handle their travel management on their own by using one platform in order to avoid long phone calls with travel agents. Moreover, teams are looking for a solution that reduces manual efforts to a minimum. Although there are many Online-booking-tools available on the market, they often do not cover the whole process of travel management. To modify or cancel bookings, travelers still must reach out to customer support.

This comparison helps you determine which provider suits you the most: AMEX GBT or sitback?


According to the Wikipedia page of AMEX GBT, American Express Global Business Travel (AMEX GBT) is a multinational travel and meetings program management company headquartered in Jersey City, New Jersey, US.

AMEX GBT has not published any details on its pricing.

AMEX GBT offers a 24/7 support to you and your travelers. All travel agents speak English. However, it is not clear if this service is charged extra.

Neo is the online booking tool of AMEX GBT.

If you have any further questions about AMEX GBT, please feel free to contact us!


SITBACK and AMEX GBT in comparison

 sitbackAMEX GBT
PricingThree pricing plans:
1. Startup - Completely free with no monthly commit- ments or trip fees!
2. Business - €14,99 Trip Fee
3. Business Pro - €24,99 Trip Fee
No published information on pricing. Conditions are listed in two-sided contract[1]
Support✅ Traveller Support not necessary! Live chat & email support for sitback platform✅ Phone[2]
Contract terms✅ "Startup"- Plan without contract term; "Business" and "Enterprise" offer individual contract termsNo published information regarding minimum contract term
Payment terms✅ Credit card and bank transfer
✅ Credit card and virtual payment[3]
Time to get started✅ Start within one day after providing the company address and contact details of the company's representativeNo published information regarding implementation period
Travel policies and approval flows✅ Everything included✅ Travel policies can be implemented in KDS Neo. No further information on pricing[4]
Sustainability✅ Calculated CO₂ emissions are shown during the booking process and on every travel plan✅ CO₂-emissions can be tracked with Green Insight[5]
All-in-one platform✅ You can book, change and cancel your trips online all by yourselfIf tickets already have been issued, you must connect with travel counsellors in order to handle modifications and cancellations.[6]
Duty of care ✅ Care dashboard incl. traveler tracking, Stay Safe alerts, and free of charge destination information✅ Via KDS Neo current locations of travelers are visible. Furthermore, you are informed on travel risks at any time[6]
User interface✅ English, for set-up in other languages please contact sitback✅ English

[1] Pricing

[2] See Customer Support

[3] See Payment terms

[4] See Travel Policy Compliance

[5] See Sustainable Travel Program

[6] See PDF Modify and cancel bookings

[7] Duty of Care and travel risk management

This comparison was last updated on 06.08.2021.


Which one is the better choice for you?





AMEX GBT has unfortunately not published any information regarding their pricing. However, AMEX describes its pricing system as “easy”, which in their words means providing a short 2-page contract.[8]

sitback offers three different plans to choose from Startup, Business, and Business Pro. The Startup package is completely free and does not have any monthly or trip fees attached to it.

If you are traveling more often or need our premium functionalities, you can choose our Business plan. The plan also comes with no monthly commitment. You pay only if you travel!
If you prefer having the entire range of services included, then we recommend opting for the Business Pro plan. 😉

Booking Channels

AMEX GBT allows you to reserve hotels, rent cars, book flights and get train tickets via its booking tool KDS Neo.[9]

sitback also enables you to book these services. Moreover, you profit from sitback‘s partnership with the Lufthansa Group and the hotel booking portal ehotel.

Need more information? Have a look at our comparison E-booklet below! 📖

Booking Process

AMEX GBT has different regulations for modifications and cancellations. Whenever tickets are issued, you must contact customer support.[10]

After having registered in the sitback system, you can easily finalize your business trip in your shopping cart. 🛒

The all-in-one platform also enables you to perform modifications and cancellations completely on your own.
There is no need for any support! (Even though we have an amazingly good one 😉)


AMEX GBT offers a 24/7 support to you and your travelers. All travel agents speak English. However, it is not clear if this service is charged extra.[11]

sitback allows you to handle your entire travel management independently via our app and platform. If you have platform or tech questions just reach out via email or chat to the customer support, speaking English 🇬🇧 and German 🇩🇪.
If you prefer having someone on the phone 24/7 for your travelers, we advise you to subscribe to the Business Pro plan.

Payment Terms

AMEX GBT accepts credit cards and virtual payments.[12]

sitback: Taking the “Startup” or “Business” plan, you can pay via credit card💳. Subscribing to the Business Pro plan enables you to select collective invoices on a weekly or a monthly basis with subsequent bank transfer.


"When you are looking for advice, you seek out people who share your interests and deserve your trust. With Sitback.Travel you have come to the right place. A team of long-term industry experts who place their expertise in digitalizing the ‘travel world’ we live in. I’m happy to be part of the project working with this fantastic team."

Wim de Graeve
Wim de Graeve
Travel Technology Project Manager @ WDG Travel Technology

Travel Policies and Approvals

With AMEX’s booking tool KDS Neo you can implement your travel policies and approval flows. Whether this service is charged extra, is not published.[13]


sitback makes it easy for you: In each plan we implement your travel policies and approval flows completely for free!


Duty of care

AMEX GBT: When using KDS Neo you can always see where your travelers are currently staying.[14]
Travel Vitals informs you on recent developments in travel destinations.

sitback wants you to enjoy your business travel.

This is why, you are provided with free information on your destination, including the latest news on COVID-19. This service is also available during your booking process.

Against a small extra charge, you can add Stay Safe Messages to your respective business trip in order to stay updated on short-term alterations and disruptions.

Stay Safe Notifications can be added against a small extra charge to your business trip. During your trip, you are constantly informed of short-term alterations and disruptions.

For expert support in emergency situations, please ask for the 24/7 support. This service is already included in the Business Pro plan.

In order to completely fulfill your Duty of Care, you can use the Care Dashboard. There, you can easily see the current location of your travelers. This feature is also available in the mobile version of our App! 📱


[8] Pricing

[9] See Booking opportunities

[10] See PDF Modify and cancel bookings

[11] See Customer Support

[12] See Payment terms

[13] See Travel Policy Compliance

[14] Duty of Care and travel risk management

This comparison was last updated on 06.08.2021.

Did you know?

There are even more platforms available on the market. 😉

We’ve created an overview E-Booklet to help you choose the right partner!

Sitback sales representative saying hey answering questions

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